Frequently Asked Questions (FAQs)

Welcome to our FAQ page! We’re here to make your experience with Koi as smooth and transparent as possible. Below you’ll find answers to common questions about our products, shipping, returns, ingredients, and more. If you still need help, feel free to reach out to us at support@enjoy-koi.com or via our Contact Us page.

About Our Products

Are your products safe?

Yes. All Koi products are manufactured in the USA in facilities that follow GMP (Good Manufacturing Practices). We use high-quality, ethically sourced ingredients and do not include any banned or harmful substances.

Are your products FDA approved?

Dietary supplements are not individually approved by the FDA. However, all of our products are manufactured in FDA-registered facilities that comply with strict safety and quality standards. Our product statements follow FDA labeling guidelines and disclaimers.

Where are your products made?

All of our supplements are proudly made in the USA. We manufacture in certified facilities and work with trusted partners to maintain consistent quality.

Are your supplements vegan/gluten-free/natural?

Each product has specific dietary tags. Please refer to the individual product pages for detailed ingredient lists and dietary labels. We do offer several vegan, gluten-free, and soy-free options.

Can I take your supplements if I’m pregnant or breastfeeding?

We recommend consulting your healthcare provider before starting any new supplement regimen, especially if pregnant, nursing, or taking prescription medications.

Shipping & Delivery

Where do you ship?

We currently ship anywhere in the United States, including Hawaii, Alaska, and U.S. territories. We do not offer international shipping at this time.

How much is shipping?

  • Standard Shipping (3–7 business days): $4.95 flat rate

  • Expedited Shipping (2–3 business days): $9.95 flat rate

  • Free standard shipping on orders over $50

  • Free standard shipping on Subscription Orders

Shipping options and rates are displayed at checkout before you finalize your order.

When will my order ship?

Orders are typically processed within 1–2 business days (Monday–Friday). You’ll receive a confirmation email with tracking info once your package is on its way.

How can I track my order?

Once shipped, you’ll receive a tracking number via email. You can click the link in the email to see real-time updates from the carrier (usually USPS or UPS).

Returns, Refunds & Exchanges

What’s your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied with your product for any reason, you can return it within 30 days of delivery for a full refund (minus shipping).

To start a return, email us at support@enjoy-koi.com with your order number and reason for the return. We’ll provide instructions and a return address.

Note: You’re responsible for return shipping unless the item arrived damaged or we made a mistake.

Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please email us ASAP at support@enjoy-koi.com.

Once shipped, we can’t cancel the order — but you’re still covered under our 30-day return policy.

Subscriptions

How do your subscriptions work?

Our Subscribe & Save option gives you 25% off your selected product(s) and automatically delivers them on the schedule you choose (e.g. every 30). You’ll receive a reminder before each order.

Can I cancel or pause my subscription?

Absolutely. You can manage your subscription anytime through your account dashboard. You can:

  • Skip a delivery

  • Pause your subscription

  • Cancel entirely — no questions asked

Need help? Reach out to us at support@enjoy-koi.com.

Packaging & Sustainability

What packaging do you use?

Our products are packaged in recyclable bottles and pouches. We are actively working toward more sustainable shipping materials and reducing our carbon footprint.

Are your shipping materials eco-friendly?

Yes — wherever possible, we use recyclable or compostable shipping mailers and avoid plastic fillers.

Scientific Claims & Transparency

Are your product claims backed by science?

Yes. While dietary supplements are not meant to treat or cure any disease, all benefits listed on our product pages are based on scientific literature, clinical studies, or third-party research related to our ingredients.

We’ve created a full page of published Scientific Research & References to help you explore the science behind our products.
View Scientific References

Do you test your products for safety or quality?

Yes. We partner with GMP-compliant manufacturers and perform third-party testing to ensure our products meet quality, potency, and purity standards.

Still Have Product/Order Questions?

We’re here for you!
Contact us anytime at support@enjoy-koi.com or visit our Contact Us page. Our team typically responds within 1 business day.

Who Is Behind Koi Legendary Superfoods?

Koi Legendary Superfoods is owned and operated by CATS22 LLC, a wellness-focused company based in Southern California, USA. We’re an independently operated company passionate about creating clean, effective supplements that blend ancient wisdom with modern science.

Everything we make is crafted with care — no big corporations, no shortcuts, just a small team committed to helping you feel your best every day. Koi Legendary is more than just a brand — it’s a reflection of our values: transparency, quality, and customer-first care. Our motto is the "The Balance of Life and Health"

For questions about the brand or it's parent company, you can always reach us directly at hello@cats22.co. We’re here for you.