Shipping Policy
At Koi Legendary, we’re committed to getting your order to you quickly and safely. Here’s everything you need to know about our shipping process:
Where We Ship
We currently ship to all 50 U.S. states, including APO/FPO addresses and U.S. territories.
International shipping is not available at this time—but we’re working on it!
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is placed and another with tracking info once it ships.
Please allow extra processing time during high-volume periods (product launches, promotions, or holidays). We’ll always do our best to keep you informed.
Shipping Methods & Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USPS/UPS) | 3–7 business days | $4.95 flat rate |
| Expedited (USPS/UPS) | 2–3 business days | $9.95 flat rate |
| Free Standard Shipping | 3–7 business days | Free on orders $50+ |
Delivery estimates begin after the order has been processed.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and link. You can track your shipment any time using that link.
Issues With Delivery?
If your package is marked delivered but you haven’t received it, or if there’s a delay or damage in transit, please reach out to us at support@enjoy-koi.com within 7 days of the expected delivery date. We’ll work with you to make it right.